Refund policy

If you’re looking to return or exchange your order for whatever reason, we're here to help! We offer free returns within 30 days of purchase. You can return your product for a different product, or a refund to the original payment method.

Please note the following exceptions to our return and refund policy:

  • Discounted items are final and cannot be returned or exchanged
  • Returned items must have tags still on and be returned in original product packaging
  • Returned items must have no visible signs of wear or use
  • Personalised items are non refundable unless they are faulty

To initiate a return, please complete the following steps:

  1. Email us at hello@barneyandme.co.uk with details on which products you would like to return. Items sent back to us without first requesting a return will not be accepted.
  2. if your return is accepted, print the prepaid return shipping label that you will receive by email
  3. Send all items back to us using the label provided

If you have any returns questions please contact us at hello@barneyandme.co.uk.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.